Chosen Solution
Hi All of the sensors just stopped working. Is that a hardware related issue? if yes, wich hardware is the cause?
Best way to verify this is to factory reset the phone. I’m under the assumption that you are not able to utilize the touch screen, so attempting a back up won’t work prior to erasing everything. Give is a shot though, try to obtain all after plugging it to a computer. See if Samsung Smart Switch will allow you to download all the content. good luck
I have the same issue with my note8 after 3 months usage. First seller claimed it misuse and now sent to Samsung itself for repairs as phone has never fall down nor has phone suffer the least damage. Every precaution has been taken since usage and phone is as newly bought. Now seller sent phone to Samsung technician and awaiting feedback. Very disappointed.
I faced the same issue too. This problem just happened a couple days ago where I realized that all of the sensors are not working at all. I search for the solution and none of them solve the problem. Is it because of the software update? Because i never drop my phone before at all since i bought it 3 months ago.
It should be a hardware problem,if not the sensor test shuold work on this cod #0#,if its not working you can cheack it through Samsung member official application given by Samsung to diagnose the faults, cheack and let us know…..
Hi, Gave the note 8 to Samsung service center to Airlink warranty claim , they fixed my device in 1 day , and got the device back right now in my hand . Device seems to be not opened, means I think it was software crack somewhere. Because my device have itnstalled 360 glass protector and it didn’t removed or seems to be re applied, it means device didn’t opened in Samsung services center, they fixed it through software I believe. Thank God mine is get fixed without any major issue . If you guys have Samsung warranty then you should go to service center … If any one didn’t have Samsung warranty and facing this type of problem…. better install factory stock firmware in it .. thank you and Good Luck
Hi guys. I also having same problem after new firmware update but after i try using proximity sensor reset/repair by mobile direction the problem solve. All sensor running normal. You guys should try it. Sorry for my bad english.
Hi, guys, thanks for all the information. I have just gone mine fixed and they said is the defect of the motherboard that causes the problem. Therefore, the easiest way is to visit the service center and get it repair asap.
This issues has been many, same with another device Galaxy Note FE, S9 & S9+ most issues come after updating to Oreo, i have same problem too, i has try searching and trying any sollution on the web, nothing all can’t solved, last day so i visit to service center and CS has told me it’s 100% hardware issues, i have wait for 2 hour’s and done, cos my device under warranty samsung has replace board with new one free of charge. Wish that help you.
same with my samsung note fe…all the sensor is not working after update to oreo…samsung should to tell all thier customer that update to oreo can cause damage all the sensor…any solution how to solve this issued without tear my device for checking and replacing part by the samsung centre? coz im worry my device is lossing ability to waterproft.
Samsung has sent an advisory to replace motherboard of Note 8 to its service centers. It seems Note 8 has a manufacturing defect.
My Note 8 was replaced by Samsung today after 28 days. Brand New phone was issued.
I’v got a similar issue too. Happened to me after the may “security” update. Is there a way we can fix this through software too? https://www.youtube.com/watch?v=-Bw4Et6W… From this video it seems that there isn’t any replacement involved.
I have same problem in my s8 plus
Some problem here. I Have S8 Plus and S6 Edge. I did all the processes described Hard reset Firmware update complete, but not resolved. Has anyone managed to solve the physical problem?
I bought note 8 around 10/10/2018, but afterwards all sensors stopped working after software update. It’s the fault of samsung and I’m suffering ,such poor service.
this is a sensor,may you want to have a look. https://www.apogeeweb.net/circuitry/ms56…
