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When I put softner in my dispenser and run a washing cycle the softner remains in the dispenser even though I have set the control button to dispense it.

Washing machine fabric softener dispenser for top of agitator. If the fabric softener does not dispense properly then the dispenser may clogged. You can try rinsing it out with warm water or replace it if the problem persists. Here’;s a couple of videos on how to do it: https://www.repairclinic.com/PartDetail/