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This is complex. The freezer is work fine the refrigerator side is not getting cold. The baffle will open for a short time but not long enough to cool the refrigerator side. The heater defrost was replaced and the control board on the back of the refrigerator also replaced the control to make it hot of colder. The evaporator fan is working. Compressor fan under the refrigerator is working. The tech come out test the control board it was ok. Checked the wiring I side the refrigerator. That was ok. So what can this be.
The air damper, baffle or diffuser is the device that balances the air flow from the evaporator fan housing. This normally is a mechanically controlled baffle or flapper that controls the amount of cold air entering the fresh food compartment. If the baffle is damaged or the linkage to the control knob is damaged, then you may not have enough cold air entering the fresh food compartment resulting in higher than normal temperatures. This baffle or damper will be located where the cold air enters the fresh food compartment. The housing that the baffle or damper is encased in is often made of plastic with a Styrofoam lining and may have a foam seal to prevent air leakage. Care should be used when inspecting the housing to avoid damage to the seal or the Styrofoam. Locate the baffle/damper and operate the control knob to verify that the linkage is intact and that it moves freely. If the damper/baffle is stuck in the closed or nearly closed position or does not move freely, then it should be replaced. Some refrigerator models use a temperature sensing bulb attached to this control that will automatically adjust the control for changes in the interior temperature. Make sure that the sensing bulb is in the correct position and is not damaged.
as i had stated it is a side by side not like the picture. it makes it own ice and has a water dispenser. if i defrost the freezer the baffle will open once the fridge gets to 40 degrees the baffle closes. once the coils start to ice the baffle stays closed. all 3 of the temp sensors was replaced thermostat replaced, motherboard replaced, heat defroster replaced, temp control in the fridge for freezer and fridge replaced (has the knobs on) 3 tech have looked at this know one knows what the cause is. to some it up no this didn’t fix the problem
