Chosen Solution
The silicone(?) collar that holds the floor nozzle into the tube that connects with the upright section of the body has broken. It is the part that keeps the two connected. Is there a cheap way to find or make a replacement? The collar that is broken has two tabs to keep it in place. One has broken. The other tab doesn’t quite do the whole job. It is a flexible translucent piece that looks like it could be made of stiff silicone.
If the vacuum won’t stand on its own, use this Shark Navigator Lift-Away Pro Won’t Stand on Its Own problem page for possible causes and solutions.
On my vacuum right next to the wheels at the base with a green top meets the black bottom can you try to stand the vacuum up the two pieces separate on both sides showing that the screws have ripped the plastic off the top part of the screws remain attached to the screw hole the whole top part needs to be replaced however there are security screws in place, the plastic shell which creates friction on the cam is broken so it no longer has resistance to hold the vacuum up, need a new top of the vacuum head
