Chosen Solution

This is the third time this has happened. Computer totally freezes up while using it. Can get it to turn off to reboot. Do I have to drain battery to get it to go off?

Troubleshooting - go down the list: Acer Chromebook 14 CB3-431-C3WS Troubleshooting Disconnect battery: Acer Chromebook 14 CB3-431-C3WS Battery Replacement