Chosen Solution
I just pulled out my camera ( Canon Vixia HF R500) for the first time in a while. I fully charged the battery (this happens with battery and with the battery out and its plugged directly into an outlet). I turned on the camera and it had me choose a language and set up the time and date. As soon as I finished and it went into video mode, the screen is just scrambled with pink and purple lines. I’m not sure where to begin LCD screen itself is working perfectly, but once I go into recording mode - thats when the problem arises.
any direction would be great! Thank you!
If a previously recorded tape plays back like this as well, the first thing I would do would be to clean the heads. Since the data is digital in nature, missing data can create all kinds of “noise” like this. Start with a good cleaning and report the results here. Since the menu displayed correctly, the problem here is the source of the pictures and not the screen. Dan
