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paper not being detected when inserted into scanner

Hope this helps-Calvin Mogilinski This error is commonly caused by issues with the scanners’ software driver files. link on Repairing Scanner Drivers in Neat For PC:https://www.neat.com/helpcenter/scanner-… instructions on Re-installing Scanner Drivers in Neat for Mac:https://www.neat.com/helpcenter/reinstal… Once the steps have been performed, restart the computer, disconnect any other third party scanners and attempt to scan your documents again.