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Drain pump cover broke and drain clamp let loose leaving entire load of laundry water everywhere. I can easily replace.the drain pump cover; but I’m thinking that may be a symptom not the cause. How can I tell if there is something else is wrong that is the cause (like shocks if it has them) that needs to be replaced? I note there Ppear to be 4 springs on the corners of the drum that I am guessing are shocks. Several have visible play (can move up and down at least an inch). No experience to know if that is normal. Also - this is the second Samsung washer machine where I have had the clamp let loose. Why do they use only a hand pinch compression clamp?

@bperrello the springs are supposed to have give in them. Yours sound about normal. “Why do they use only a hand pinch compression clamp?” Probably easier during assembly to use teh clamps they are using. No reson why you could not repalce it. . As in why the cover broke, it’s hard to say. That would depend on where and how it is broken. Most likely some sort of fault in the making of the plastic housing. Post some pictures of where and how it is broken to give us a better idea of what you are looking at. Use this guide Adding images to an existing question for that. I think you’ll be okay with just replacing the pump.

When you say you can get the cover pretty easily online, do you have any links to where? Mine snapped off when the movers moved it a couple of years ago but it never bothered me until now! But pulling my hair out trying to find one that’ll fit my Samsung WW85H7410EW/TL

Hi Carly. That plastic drain pump cover had a part number on it for me look at yours very closely) . It was DC94-03523A. I found it at sears part direct for around $ 35. Worked out fine. By the way - several months later my pump died too. I replaced my pump with an LG part that was clearly the same but didn’t have the same part number. Spent only 25 on the LG pump. Seems they source from the same place even though they don’t cross link the part numbers. Good luck on your repair.

Everywhere I’ve checked says this part is no longer available and that they are not getting any more in stock. HELP PLEASE! I’m going to have to replace an entire freaking washer over a $30 part! This is ridiculous!