Chosen Solution
Hi. I was using my Samsung galaxy s7 today while i was surfing through facebook suddenly half of my screen was stuck. and when i moved back to homescreen it remained there. I restarted and then half of my phone was static with white dots. the other half is working and touch is also working on both sides. I have attached a video with it too. https://www.youtube.com/watch?v=F3zcn2nP…. Help will be highly appreciated. Thank You.
ok try these steps. Do a simulated battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. Check if the issue still occurs. To check if an app you installed is causing the problem start the phone in Safe Mode. If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it. Try wiping the cache partition of your phone from the recovery mode. Backup your phone data then do a factory reset.
My answer is too late, but I just had this problem last week. Here is what I did and it worked as a charm. First I have Samsung Galaxy S7 that I love very much. The upper 1/3 is lighted and lower 2/3 dark but responsive. Solution: I did a hard reset through Safety Mode but that didn’t help. I went to setting, Display, Always on and disabled it. The clock will disappeared when the phone goes to sleeps so did the problem. I am not sure if factory reset is necessary or not but you can disable Always on first and see. Hope that will help.
Had the same thing happen a few hours ago. Soft, hard, and safe mode restarts did nothing, nor did a factory reset. I called Verizon rather than Samsung, and, so long as there is no water or shock damage when they get the phone back (there isn’t…it’s never been water damaged and I both haven’t dropped it in a while and have an Otterbox to keep it safe when I do), the replacement is free (I’ve only had it for 9 months). They’re sending me the replacement overnight for a small fee (would have been totally free if I was willing to wait a week for the phone) with the assumption it’s a free warranty replacement, and a prepaid label to send the old phone back. I’m sure they’ll charge a warranty replacement back to Samsung, but if you got your phone through your provider, go through them first!
i found this solution see in youtube https://youtu.be/q_ALQMHsGaI
