Chosen Solution
how to reset to factory settings
First check and see if you have a recovery drive on you HDD/SSD. How to check: 1.Right click on my computer 2.Select Manage 3.Choose tab Disk Manager 4.Normally there will be C: drive D: drive and a hidden drive eat up 15-20GB but you cannot see it anywhere beside the C: and D: 5.That sir is the recovery drive, if you have it you can go ahead restart computer and try a combination key to get to recovery mode 6.How to get to recovery mode: SONY VAIO Bios => F2 Recovery => F10 HP – Compaq Bios =>F10 Select boot =>F9 Recovery =>F11 Lenovo Thinkpad Bios => F1 Select boot =>F12 Recovery =>hard button key ThinkVantage Dell Bios =>F2 Select boot =>F12 Recovery =>F8 and select Repair your Computer Acer Boot => F12 Bios => F2 Asus Boot => ESC Bios => F2 IBM F1 or F2 For windows 10 and up you can press F8 and select recovery from the menu. Otherwise you can use search on windows and look for utility Refresh/Reset to Factory reset your PC.