Chosen Solution

Hi the small plastic/metal piece that houses the side button and holds the charge cable in place when plugged in to charge is broken, so now I cant charge my fitbit, and the side button has fallen off, I know I can get a replacement from fitbit if I am still under warranty, but I would like to know if I can by a replacement piece instead. Model: Fitbit Charge HR

I have emailed Fitbit filling out their form and sent a picture of the broken part. This is obviously a defect in an otherwise great product. But…you can’t buy the replacement part and since my Charger HR is over 45 days old (of course) then the warranty will be an issue. Waiting to hear back from them to see if they’re going to replace the one piece at no charge. We shall see.

I had this part break off too - Fitbit doesn’t sell parts and mine is over a year old now, so I fixed it myself with a small piece of hard plastic for the button and Sugru for the case, working very well so far and if you didn’t know how the button looked before you wouldn’t be able to tell by looking at it..

For any of you still searching or that may run across this thread, I am offering a solution since fitbit has not. If the piece has broken or is lost this will fix the issue. I am selling them on ebay, you just superglue it on. It is a single piece with an integrated button. http://www.ebay.com/itm/282236030676

I found the proper clip. It is sold by centralsound for $9.99 on e-bay. I did not know that there are four holes that are filled in from the old broken clip. had to use a small pick to get the ols plastic out for the new clip to work, It is a perfect fit. I also found a person printing the part; it looks rough,

I had the same problem. My tracker was less than an year old and am being sent a replacement. A simple call made thru Fitbit Support. Fast and painless. My replacement tracker is supposed to arrive in 5-7 days.

New to this post. I am also >1 year out and the opposite side of the frame , including the port hole to the charge connection, has come loose. Can’t charge device. About this sugru: are you using it to mold a replacement piece or as an adhesive for existing piece? I’m not clear on the application.

I have the same problem, but my FitBit is over a year old and they will not replace the part.

I had same issue and my fitbit is over a year old. They are offering me 25% discount if I choose to buy new one in exchange of my existing fitbit. I don’t like the idea of trading fitbit which is working fine except for one broken part only for 25% discount. I think I should try and use sugru as well :)

Same thing happened to me. Back plate broke. Have been able to scotch tape button on but charging doesn’t work sufficiently. Lasted from August 2015 until February 2017. They offered me 25% discount on Charge 2. I took it as simplest solution for me right now. But not happy about it and totally understand people walking away.

Nope they want you to purchase another device, you do get a 25% discount for spending more money for a broken device that works fine it could hold the charger in place…. a $1.00 part.

My Fitbit HR is not working properly as it switch when I wear it , it works few mins then stop working, but when I take it out from my wrist it start to work again. The battery drains faster than before. Is there any solution or I have to get a new one. Of course not Fitbit if this the case. Regards

Fitbit will send you a new FITBIT if you are under warranty. If you are not under warranty you get 25% off for the next Fitbit. Hardly a bargain! They do not sell the part which probably costs less than 1 cent to make. Check online for “Fitbit parts” - I saw a price of $14 but can’t vouch for the company.

My small piece on my Fitbit that you push in to tell time and look at steps is out.

I have lost my charge cord. I ordered a new one but it is the wrong size. HELP!