Chosen Solution
Hello and good day. So my macbook (mabook pro 2019 i9 1tb ssd 32gb ram) is right now under repair by an authorize apple center (Power Mac), months going back and forth with apple specialist for a new logic board since my unit is under apple care+. They were basically charging me 1000$ for a new logic board, but in the end the apple specialist considered it free of charge for a new logic board.Now heres where it gets fishy, even with an already new logic board, the techs are asking for my user password in able to reformat it, which for me does not make, or am I the one not making any sense. Its a new logic board, with new storage and yet they still need my password in able to install new OS to it. Can someone clarify me on this? giving them my password will compromise my security and privacy and they said they cant proceed with the repair if I dont give them my password. Its a new logic board replaced already. Can someone point out if I still need to give them my password even though the logic board was replaced. Thank you.
Your logic board has a TouchID linked to it as such you need to replace both the logic board and the button which is its mate! The replacement logic board will have its own TouchID button which will need to be installed with it. As its a new board it won’t have any finger print linked to it. The system can be left in that state until it’s returned to you (just having the basic setup of a new system). With that said are they trying to recover your stuff transferring from your old logic board to the new one? As you hadn’t expressed what was wrong with yours I’m not sure if thats possible. Apple has stopped offering recovery services from system. Frankly, if you’ve been good using iCloud as well as having your own backup the need shouldn’t be there to recover anything still on your system.
Ask THEM why they would need the password, NOT us. We are not them and have no clue what THEY are actually trying to accomplish. Usually there is no need for them to know the password even for data recovery, you can show up in person and enter the password during data recovery. My guess is they need the device instance removed from iCloud Find My to clear the repair case. Ask them if it is the case. If so, you don’t need to give them the password, you can just go to icloud.com to do it yourself.
