Chosen Solution
Hi, first time using this but I need help. My computer is a couple years old now and I am saving to build a new one but that will take some time, the machine I am running at the moment has problems running games, most of the time the screen goes either straight to black and crashes the game but nothing else or goes grey for a moment before doing the same. I was wondering if it might be a hardware issue and believe it might be related to smoking in the same room as the machine. any advice people can give will be extremely appreciated and I will try to answer any questions I can. L.A
Hi Lucy, Check that the video drivers are up to date. Press the Win key + x key (both together) and then click on Device Manager in the menu options box that opens. When in Device Manager scroll down and click on the > symbol to the left of the Display Adapter entry to expand the list. Right click on the Nvidia entry and select Update drivers and follow the prompts. You need to be online for this to work. Also check if you have the latest version of DirectX installed in the PC, just in case.
@Lucy Alexander Hi Lucy, Just to add another possible solution on the software/settings/driver side. Systems with both discrete and Integrated video cards will need both uninstalled. I have had very some tricky video problems with slightly corrupted drivers or settings. Just reinstalling the drivers did not correct the corruption or settings. The only way I was able to fix it was by using DDU (Display Driver Unistaller) to completely remove all traces: https://www.wagnardsoft.com/ After doing that I also run programs like Ccleaner and Adavanced System Care to mop up any other bits and pieces. A full anti-malware scan wouldn’t be a bad idea either. When you reboot you will or should get the default, generic Windows driver install. Update with the latest Nvidia one Hope this helps.
