Chosen Solution
Customer brought in a unit where they had attempted to remove user account and it did not go well. Now MBP 15” starts to log in screen. When password is entered for user account, unit unlocks to question mark folder. No drive can be found booting to command R or booting from external drive. Data doesn’t matter, but can the issue be resolved?
Not good ;-{ It sounds like you followed these: Reset your Mac login passwordHow to set a firmware password on your Mac There is nothing more you can do here if these fail. The customer will need to bring the system to an Apple Store with proof of purchase to get the system fixed.
